Refund policy

We have a no return policy for perishable items, including food, flowers, and plants, as well as promotional or sale items. Due to the nature of these goods, we cannot accept returns or exchanges on them.

You can always reach out with inquiries at giftingnova@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned:

• Perishable goods, including food, flowers, and plants (strictly non-returnable).

• Custom products, such as special orders or personalized items.

• Personal care goods, such as beauty products.

• Hazardous materials, flammable liquids, or perfumes.

If you have questions or concerns about your specific item, please reach out to us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.