Shipping policy

1. Processing & Dispatch Times
Orders are processed within 1-5 business days of payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times for custom or personalized items may vary—please refer to the specific product page for details.

2. Delivery & Shipping Methods
We offer nationwide delivery across South Africa via reliable courier services.

Estimated delivery times:

Local (Cape Town & surrounding areas): 1-7 business days

Major cities & towns: 2-10 business days

Outlying areas: 2-10 business days

Delivery times may vary due to unforeseen delays such as weather conditions or courier disruptions.

3. Shipping Fees
Shipping rates are calculated at checkout based on the delivery location and package size.

4. Delivery Issues & Delays
If your order has not arrived within the estimated timeframe, please contact us at giftingnova@gmail.com with your order details.

We are not responsible for delays caused by couriers, incorrect addresses, or uncontrollable factors.

5. Incorrect Address & Non-Delivery
It is your responsibility to provide the correct delivery address.

If an order is returned due to an incorrect or incomplete address, the customer will need to cover re-shipping fees.

6. Damaged or Missing Items
Please inspect your order upon delivery and notify us within [insert timeframe] if there are issues.

We will assess damages or missing items and arrange a resolution.

7. Contact Us
For shipping inquiries, email us at giftingnova@gmail.com.