Terms of service

Effective Date: 22 April 2025

Overview
This website is operated by Nova Gifting. Throughout the site, the terms “we”, “us”, and “our” refer to Nova Gifting. We offer this website, including all information, tools, and services available, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to these Terms. If you do not agree, you may not access our website or use our services.

Any new features added to the current store shall also be subject to these Terms. You can review the most recent version of the Terms at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of the site constitutes acceptance of any changes.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in South Africa (18 years old) or have the consent of a legal guardian.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws, including but not limited to South African consumer protection laws and intellectual property rights.

You must not transmit any malware, viruses, or any code of a destructive nature.

Any breach or violation of these Terms will result in immediate termination of our services.

SECTION 2 - PRICING & PAYMENTS
All prices are listed in South African Rand (ZAR) and include applicable taxes where required.

We accept various secure payment methods, including EFT, credit/debit cards, and instant online payments via trusted payment gateways.

Orders will only be processed once payment has been fully received.

SECTION 3 - SHIPPING & DELIVERY
We aim to process orders within time frame mentioned by courier services, but delivery times may vary depending on your location and courier availability.

Nova Gifting is not responsible for delays caused by external factors such as courier inefficiencies, weather conditions, or unforeseen events.

Any delivery disputes or missing orders must be reported within 5 working days of expected delivery.

SECTION 4 - RETURN & REFUND POLICY
Perishable items (food, flowers, plants) and sale items are strictly non-returnable due to their nature.

Non-perishable items may be returned under specific conditions (please refer to our Return Policy).

Refunds, if applicable, will be processed within 10 business days from return approval.

SECTION 5 - ORDER CANCELLATION
Orders may only be canceled before shipment.

Customized and personalized gifts cannot be canceled once processed.

SECTION 6 - PRIVACY & DATA PROTECTION
We adhere to the Protection of Personal Information Act (POPIA) to safeguard your personal information.

By using our website, you consent to our Privacy Policy ([link to privacy policy]).

SECTION 7 - INTELLECTUAL PROPERTY
All content, images, and branding on Nova Gifting belong to us. Unauthorized reproduction or use is strictly prohibited.

SECTION 8 - LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free access to our website or services.

Nova Gifting is not liable for indirect or incidental damages arising from the use of our platform.

SECTION 9 - CHANGES TO TERMS
These Terms may be updated as needed. Any modifications will be posted on this page, and continued use of our services implies acceptance.

SECTION 10 - CONTACT INFORMATION
For any inquiries, contact us at giftingnova@gmail.com.